Andy took the time to fully understand our immediate needs and limitations. He also worked with us to develop a process to keep our short and long term development/features goals moving forward at our pace. This ensures that implementations done today also consider the impacts on future planned enhancements.
SUCCESS, TOGETHER
Monthly support for all things CiviCRM
CiviCRM hosting and guidance to turn your data into realized opportunities.
Missed Opportunities
Are you leveraging CiviCRM effectively to assist in meeting your goals?
Your organization’s CRM is at the core of your back-office operations. Seemingly endless functionality options and the ability to customize it means you have important decisions to keep it running smoothly, align with your roadmap, maintain hygienic data and deliver informative reporting.
And let’s be honest, you don’t have an unlimited amount of time or the appetite for potential issues that a “trial and error” approach could “get you”.
is your CRM,
- Well out of date, sluggish, difficult to upgrade and prone to buggy issues?
- Cumbersome to gather meaningful insights because your data structure is misaligned?
- Difficult to meaningfully search for your donors that haven’t taken certain actions?
- Require too many clicks to accomplish many of your tasks?
- Causing you to implement band-aid fixes that “get the job done” for short-term gain but that ends up costing you down the road and tying you in a knot?
Proactive Support
Reliability. Dedicated support. Peace of mind to do more.
I’m determined to change all that. Imagine advancing your goals with CiviCRM becoming your secret tool. You are empowered by mastering your system and when you aren’t exactly sure the best approach, you can simply get support and get back to going about your day. You started your work in the nonprofit sector to do more; if it feels like you are held back, it might be good idea to take action to change that soon.
Smooth and productive “sailing” feels good. Here are some common reasons why a proactive support approach can pay off many times over:
- Keeping your CiviCRM secure with proactive updates to minimize bugs and other oddities
- Start tracking reliably what matters and be able to adjust this with ease
- Quickly generate lists of donor opportunities from past activities (or lack there of!) and start converting this into real revenue for your cause
- Your system starts to feel like it's on semi-autopilot because you've automate tasks and workflows to save precious staff and volunteer time
- When new challenges and requirements arise, you are confident in extending what you have without fearing you are creating “workarounds” or "technical debt" long-term.
Flexible Plans
Dedicated support for your continuous improvement
Taking the smart, proactive approach gives you direct access to my quick and helpful support. Basically, I’ll be your go-to guy for all things CiviCRM.
It’s no secret, we live in a world of specialization. That means every decision in how you allocate your time has an opportunity costs associated with it. Intuitively you get that it’s essential that you can stay laser-focused advancing your cause. To make this a happen, I partner with you to provide personalized support at the most important times. And while I do use a ticketing system, you can call or text me anytime during business hours.
I have a few plans that fit the common nonprofit CiviCRM support needs. Think of this as a technology translator and platform specialist enabling you to reach your goals faster.
Basic
$
80
/ month
-
Managed CiviCRM hosting on a dedicated VPS
-
Proactive CiviCRM upgrades and to its extensions
-
Proactive WordPress upgrades and to its plugins
-
Uptime monitoring and prompt incident response
Get Started
Keep your WordPress and CiviCRM well-maintained for peace of mind
Lite
$
250
/ month
-
Everything in Basic, plus:
-
Support by phone, text or video-conference
-
2 hours of support
-
Monthly advisory session
-
24-48 hour response time
Get Started
Moderate use of CiviCRM with a limited support plan
Pro
$
400
/ month
-
Everything in Lite, plus:
-
Support by phone, text or video-conference
-
2 hours support
-
Monthly advisory session
-
"Drop everything" response time with 24/5 anytime support
Get Started
High use of CiviCRM with a comprehensive support plan. Have a partner that is an extension of your team.
Support when it really matters
Look, I’m here to partner with you to get results not “sell” you a tool and provide reactionary support. That means I take a proactive approach that goes beyond being an “IT mechanic”.
Want a different support plan than what I’ve listed above? For instance:
- Want weekly guidance and support meetings
- Higher availability with 24/7 support?
- An extra “pair of hands” when in-house support isn’t enough?
If any of that’s your case, I can create a custom plan because as most people know, a “one size fits all” approach doesn’t always work for everyone.
For the hosting component, all plans come with a dedicated 2GB RAM VPS hosting that suits most organizations. If your organization warrants an upgraded CiviCRM hosting plan because of high contact, concurrent users or website traffic demands, it will be a slightly higher than the plans above and I will send you a quote for this.
Some Technical info if you're into that...
- 2GB RAM VPS
- 1 CPU Core
- 50 GB Storage
- SFTP Access
- Let’s Encrypt SSL certificate
- NGINX or Apache config
- Memcached
- MariaDB
- Linode data centers
- Daily backups with a 14 day retention policy
- Monthly backups with a 3 months retention policy
– Evan McMahon, LPIN
